aqua.rock.slug@gmail.com | aquarock.xyz
Computer science graduate with practical IT support and software development experience. Proficient in multiple programming languages and development tools with a strong foundation in computer science principles. Published 10+ games with many years of independent game development experience.
Bachelor of Science in Computer Science | August 2024
Call Center Representative | December 2024 – June 2025
• Handled 50+ customer calls daily, resolving billing, account, and product issues. • Maintained 95%+ customer satisfaction while meeting call quality and resolution KPIs. • Used multiple CRM systems to manage accounts, requests, and support documentation. • Trained 3 new hires on CRM workflows, call handling, and de-escalation.
Software Developer | June 2024 – August 2024
• Developed web applications using JavaScript and React. • Collaborated on feature development, debugging, and code reviews. • Used Git and Azure DevOps for development and project management. • Assisted with database design and SQL query optimization.
IT Support Specialist | September 2022 – May 2023
• Supported 500+ students, faculty, and staff with hardware, software, and network issues. • Maintained 95% customer satisfaction while managing support tickets in Jira. • Managed Active Directory accounts and configured employee laptops and desktops. • Created automation scripts, knowledge base articles, and technical documentation.
Sales Clerk | May 2017 – July 2019
• Assisted customers with product selection and resolved customer concerns.
aquarock.xyz
• Developed and published 10+ games using JavaScript and browser game technologies. • Collaborate on a Mega Man fan game with an active following. • Implemented complex character state machines and boss mechanics in Godot.
• Built and maintain a custom Arch Linux desktop environment using Lua. • Created configuration scripts and documentation for setup and troubleshooting. • Developed practical knowledge of Wayland and Linux desktop systems.